We offer a couple of options as far as repairs go.
Service Contract Repairs.
Assuming your machine is covered by one of our all-inclusive service contracts, we will arrange for one of our engineers to attend your premises and resolve the issue.
If you have a piece of equipment, not on contract, and wish to discuss putting it on a service contract with us, please contact us or call 020 3328 3400.
We can arrange for one of our trained engineers to attend your premises and repair/service your faulty equipment. Our call-out charge of £99.00 includes travel to site & up to one hour on-site. Labour over the intial hour is billed at £20.00 per 15 minute block. Parts and/or toners will be quoted to you, in advance of fitting.
If the size of the equipment allows, you may prefer to bring it to our workshop. We charge £59.00 per hour for workshop repairs, if the problem can be resolved within the hour and parts are not required we will repair and contact you when completed.
If the cost to resolve your problem is not economically viable, we will contact you and ask you to collect your equipment. We do make a small charge of £19.00, towards our labour in these
Any prices quoted or shown exclude VAT at the current rate.